Following Government Guidance, visits resumed at Paxton Hall on Tuesday 16th March, with arrangements enabling physical contact (hand holding) whilst still maintaining strict infection control protocols.
Visits are held in the porch after visitors have been tested using the Rapid Lateral Flow Test and have donned appropriate PPE to keep their loved ones safe.
Visitors are now able to hold hands with their loved ones at close proximity as shown in the picture.
Both residents and visitors have expressed great happiness at being able to be closer together in this manner. A post visit brief survey conducted in the first week demonstrated quite clearly the success of the visiting protocol and arrangements, where 75% of the visitors were ‘very satisfied’ with the overall arrangements and 25% were ‘satisfied’. All visitors felt their loved one was kept safe during the visit. Here are two comments from the survey:
‘I just came away knowing as always that my friend has and is being kept safe and well.’
‘We appreciate that there is a very fine balance between keeping vulnerable people safe and allowing them to have a satisfactory level of contact with loved ones from outside. …. Thank you for all the thought and care you have put into keeping everyone as safe as possible’