Planned admissions normally start with an initial inquiry made by the family by telephone, email or online. A viewing is arranged for the resident and the family at which time they are showed around the home and the resident’s needs discussed. They are given the home’s brochure, details of the website and fees. This is followed by a second visit by the resident and or their family during which finances and other practical matters are discussed. Once an in principle decision is made by the resident to make Paxton Hall their permanent home an assessment visit by a senior member of staff to the resident’s home (or hospital) is arranged. A series of actions are triggered upon agreement of an admission date: admission paperwork, appointment of a GP surgery, review of medication, appointment of a Key Worker for the resident, preparation of an initial outline care plan, discussion around the choice of colours and furniture for the room and whether the resident wishes to bring in some or all of their furniture (this is actively encouraged) etc. During this period senior staff of the home and the Administrator keep in contact with the family to ensure that they are supported during the whole process.